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Payment & Returns

Payment & Returns

We accept all major credit cards. When you purchase by credit card, your name and billing address must match the address on file with the card issuer for security purposes. We also accept PayPal. Your method of payment will be charged after your order has been successfully placed.

Currency

We offer prices in multiple currencies and your browser will reflect pricing in your region. Our system will account for differences in taxes and duties upon checkout. Currently, our system provides pricing based on shipping to Canada (CAD) and the United States (USD). If the local currency is different than the credit card used at checkout, your bank will convert the amount using the current exchange rate. You are responsible for any associated fees. The currency and pricing of your order is determined based on where you are visiting our website from and cannot be changed.

Promo Codes

Please enter your promo code at checkout. Only one code can be applied per order. If you do not enter your code at checkout, we cannot honour the discount after the fact. Promotions are not redeemable for cash.

Cancelling an Order

If you would like to cancel your order, please contact us right away. We will do our best to meet your needs. However, once an order has been processed by our team we cannot cancel the shipment.

Returns & Damaged Packages

All sales are final. If you have any questions and/or concerns, we encourage you to reach out to us through our contact page or at info@petalsbiocosmetics.com before placing your order. We are happy to assist you in selecting the right products for your skin over the phone before you place your order.

If there are any concerns with the items you receive in your order, please contact us at info@petalsbiocosmetics.com within 24 hours of the delivery timestamp. We will do our best to address your concerns and will handle any special considerations for refunds & exchanges on a case by case basis.

If your package arrives damaged, please save the box and merchandise and notify us immediately. We will also require images of the damaged package. If your claim is validated, we will arrange to have the shipping company pick up and inspect the damaged package and the damaged items will be replaced.

For professional business accounts, please contact us directly for payment & return policies.